O2 customers are reporting network issues.
Hundreds of people went online to complain about problems with phone signal and Internet access.
Here’s everything you need to know.
O2 dropped?
O2 network users are reporting network issues.
Some have taken to Down Detector, an online activity tracking website, to write down their concerns.
The surge in problems began around 11:18 and continues to this day.
At 00:38, 409 messages were received, of which 54% said that the problem was related to their mobile phone, 34% complained about the lack of signal and 12% said that the problem was related to mobile Internet.
Most complaints come from major cities including London, Manchester, Belfast, Birmingham, Cardiff and Glasgow.
One consumer wrote on the website: “O2 can’t make cell phone calls.”
what would they say
One customer tweeted: “I called support and they told me that the problem is with my sim card, but I don’t understand how this happens when others have the same problem?! @O2 how are you???!!!”
Another wrote: “Any problems in the Oldham area at the moment? Unable to connect to the Internet.
“I followed the link they gave me and it said there was a pole nearby that was not working. But it seems to be a problem across the country.”
A third asked, “Is there a problem right now? I have signal strength but my phone won’t connect at all when I try to dial a number. It just cancels itself. I don’t have any incoming calls either. I’m wondering if it’s just me or a larger O2 problem. I am in Cardiff.
O2 replied, “Sorry to hear that JW. You can check the network in your area here https://bit.ly/3hbN1by. We also recommend checking out our helpful networking tips to see if they can help https://bit.ly/37CQWva in the meantime. ”
Another response from the network read: “We are aware of a calling issue affecting a small number of customers. Our technicians are looking into it. You can stay updated here https://bit.ly/3hbN1by. We apologize for the inconvenience caused.”
According to the O2 website: “We are aware of a language issue that may affect some customers. Our technicians are looking into it. We apologize for the inconvenience caused. Updates will be posted here as they become available.”
Source: I News
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