Today new service models and Citizen Card are presented

This Friday, a new service model will be presented, based on the integrated service of different public administrations, the Cidadão brand and the new Cidadão card, the Secretary of State for Administrative Modernization told Lusa.

This Friday, Mario Campolargo leads the presentation of “The New Generation of Public Services: + Proximity, + Flexibility, + Connectivity”, which takes place in Lisbon.

“As we celebrate the 25th anniversary of the opening of the first Citizen store, in keeping with our commitment to PRR [Plano de Recuperação e Resiliência] and with the motto of a new generation of public services that become closer, more flexible and more interconnected, today we are introducing three new functions,” said the State Secretary for Digitalization and Administrative Modernization.

“A new service model will be introduced based on the integrated service of different government bodies in one place, and this single place can be a physical space such as shops or civil premises, a digital space on a single service portal.” or in the future Cidadao app,” he said.

In both spaces, “all citizens, whether individuals or businesses, are guaranteed a closer, faster, more intuitive and friendly service so that they can resolve their issues with a minimum of effort and time,” he emphasized.

A new generation of the Citizen Card will also be presented, “more complete, more secure, more digital (…), very technologically innovative and using “contactless” technology. [sem contacto]making information easier to read and opening up (…) new use cases,” placing it at “the epicenter of what I would call more active digital citizenship.”

“This “contactless” advantage allows services to interact with the Citizen Card, read the information contained there faster, and be more consistent with what we have today on our bank cards or other types of cards,” he emphasized. .

Also introduced is the Citizen brand, “a unifying approach that precisely reinforces the presence of the citizen at the center of all government action.”

It is therefore “very practical” when you want to “personally handle one or more issues, for example social security or registries and notaries, the Institute of Mobility and Transport.” [IMT] or Finance in a physical space such as the Civic Store, stand-alone and integrated counters are available,” he explained.

Thus, “the citizen does not necessarily need to know which organization is responsible for the matter that brought him” to the “Civic Store or Space”, “it is the state that must organize itself to provide simple and comprehensive services, using for this purpose the opportunities that are opened up through progressive digitalization of public administration and innovative technologies such as artificial intelligence. [IA]”.

The same thing happens on your mobile phone or computer from the moment you access the digital space, “the new version of the portal and the new Citizen application.”

“[Nestes dois espaços digitais] we will provide and add more and more services and mobile applications with a more intuitive user interface,” he said, highlighting the launch of the new Cidadao application, which “will establish a personalized relationship” with a specific citizen, “anticipating their needs and your preferences, concentrating all the information that is relevant to your interaction with the state,” he explained.

He added that the new service model “will begin to be implemented in Lojas de Cidadao 3.0, for which the PRR notification is currently open.”

“[No reforço do PRR] “It was clear that we had to guarantee an even greater presence of civic stores, civic spaces, mobile civic spaces across the country and so we opened these new 10 civic stores with this new service model, we also opened another 100 in a total of 400 civic spaces. and we will have the opportunity to use 24 mobile spaces.”