Complaints to the Health Regulatory Authority (ERS) increased by 17% in the first half of the year compared with the same period in 2022, while the number of compliments increased by 45%.
According to the ERS report, 49,314 processes were referred for review in the first half of the year, of which 40,934 involved processes classified solely as complaints.
There were 7879 compliments and 323 suggestions. The remaining 178 concerned processes classified into more than one of these options at the same time. In terms of institutions receiving criticism, praise and suggestions, 62% of the processes involve public sector institutions. Approximately 55% of the cases (27,173 in total) were related to establishments in Lisbon and Vale do Tejo, followed by the North with 29% (14,056).
Author: morning Post
Source: CM Jornal
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