One of Google Cloud’s worst nightmares came true in early May, when a strange mix-up wiped out the accounts and backups of UniSuper, an Australian pension fund that manages $135 billion in assets, TechSpot reported on the 31st. of May.
It should be noted that the pension fund, which serves more than 600 thousand clients, was effectively frozen for two weeks, unable to fully operate while it tried to recover thanks to third-party support.
The incident occurred on May 2 when UniSuper suddenly lost access to its data and services hosted on Google Cloud, including backups. In a joint statement, both companies admitted that the cause was “Unintentional misconfiguration”, but the details are still unclear. UniSuper was not able to return to the network until May 15 after a full recovery.
Google has now detailed what went wrong. It turned out that one of the employees accidentally left the parameter blank when providing UniSuper services through an internal Google Cloud tool. This small mistake had disastrous consequences: the UniSuper account was marked for automatic deletion after a certain period.
Following this failure, Google noted that “the customer and Google teams worked 24/7 to restore the customer’s private cloud, restore their network and security settings, restore their applications, and restore your data to restore full functionality.
Source: Rossa Primavera
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