The company hands an envelope containing $1,000 (as justification) to passengers on a plane that lands with one dead and 30 injured in Thailand. “I hit my neck and my back”: The main characters report chaos on the Boeing connecting London and Singapore.

Breakfast was being served when chaos erupted on board flight SQ321 from London, UK, to Singapore, a small but wealthy Asian country. “I hit my neck and back” on the roof of the plane, said a passenger aboard a Singapore Airlines Boeing 777-300 ER, which for years was considered the best airline in the world and now ranks second in that ranking, just behind Qatar Airways.

Speaking to Singapore’s Strait Times, the passenger, who wished to remain anonymous, said she saw a crew member “hold her by the bloody neck but still try to help people get medicine.” The crew members, says a source interviewed by phone by Singapore’s main daily, “should get medals because they were heroes.”

“I saw people on the other side of the corridor walking completely horizontally, hitting the ceiling and falling in really strange positions. People with huge cuts on their heads,” Dzafran Azmir told Reuters after arriving in Singapore.

According to this passenger, who was admitted to a hospital in Bangkok, the Thai city where the plane spun off and made an emergency landing, killing one person on board and injuring about 30, a Singapore company delivered a white envelope containing thousands of dollars (about 920). The value was justified by a Singapore Airlines employee, who the passenger called “an apology”. The company neither confirmed nor denied this version.